Dear customer/partner,

In order to streamline the license key request flow and to shorten the delays during implementation of some ADAM engines, we have slightly changed our license key request process.

To facilitate the transfer of essential information for a license key request, we have created an Excel sheet that bundles all required data.

Note: You are not obliged to use this Excel form. If you choose not to (for example when sending a license key request by e-mail), please make sure that you send us all the information that is listed in the form. Any missing information means we will have to re-contact you to gather the missing data which will lead to unnecessary delays in the process.

If you are planning to do a new installation you can speed up the license key creation process by sending us the completed form upfront. During the installation process itself, you’ll only need to send us the database ID using the same file produced by the ADAM Software installer as you already do today.

If you are planning to upgrade an existing ADAM installation and you plan to keep using the same database, you can send us the completed Excel form some days in advance and you will receive your new key prior to starting the actual upgrade.

In both cases, the Excel form or a mail containing the same data can be sent to licenserequests@adamsoftware.net

We hope that this modified license key request process will smoothen and speed up your ADAM installation and upgrade process.

If you would have any questions on this matter, do not hesitate to contact licenserequests@adamsoftware.net